SLA / Service Status
Availability Target
- 99.9% monthly uptime target
Planned Maintenance
- At least 48 hours notice where practical
Support Response
| Priority | Response |
|---|---|
| Critical outage | 4 business hours |
| High | 1 business day |
| Medium | 2 business days |
| Low | 5 business days |
Status Page
Provide updates via:
- Email notifications
- Customer portal announcements